What does Prestige Rental Estate actually do for tenants?
We manage affordable homes on behalf of landlords and let them to tenants. That means you deal with us for viewings, your tenancy agreement, rent payments and repairs, rather than chasing a private landlord who may be hard to reach.
How do I book a viewing for a property I have seen on your website?
Use the get in touch page and tell us the property address and two or three times that suit you. We usually confirm viewings within one working day, and viewings are free with no obligation to apply afterwards.
What checks do you carry out before offering me a tenancy?
We ask for photo identification, proof of address and evidence of income or benefit award. We also take up a landlord reference where you have rented before. These checks help us confirm a tenancy is affordable for you.
How much is the holding deposit and is it refunded?
A holding deposit is normally capped at one week's rent. It comes off your first rent payment if the tenancy goes ahead. If you withdraw or give false information, it may be kept, so ask us before you pay.
How quickly are repairs handled once I report a problem?
Report repairs through the contact details in your tenancy pack. Emergencies such as a total loss of heating or water are treated first, usually the same day. Routine jobs are booked in and we confirm a date with you.
Can I rent from you if I receive housing benefit or universal credit?
Yes, many of our homes are let to tenants receiving benefits. What matters is that the rent is affordable on your income. Tell us your situation when you enquire and we will point you to suitable properties.